Delivery and returns policy
- Delivery and returns policy
You must contact us prior to making any returns. In accordance with the distance selling regulations, we will accept all purchases back within 14 days of delivery. Goods must be returned unused in original packaging and in a saleable condition if a refund is required. Distance selling regulations dictates that the return of your product is at your cost therefore any carriage costs will not be refunded. If the goods need to be returned because of a mistake by Cookson Cycles Ltd or for a repair under the manufacturers warranty we will arrange to collect and redeliver the item at our own expense. Goods returned with a manufacturers fault will be sent back for inspection. Goods returned within 14 days will be inspected before any monies are refunded. Goods returned after 14 days will be repaired or replaced at the manufacturers discretion however we will refund or exchange a product if it is returned unused and within 14 days of purchase, or, if the products displays a manufacturing fault within 28 days of the guarantee validation period. The product will be repaired free of charge if it displays a manufacturing fault after 28 days and within the guarantee period. For details on individual product guarantees please contact us.
You will be charged for spares and repairs if the product has been damaged accidentally, through misuse, fair wear and tear or undue force within the guarantee period.
In circumstances where a replacement item is required before we received the faulty item back, it will be charged at full price until the faulty item is received by us.
The manufacturer warranties only cover customers based in the UK and Ireland. Whilst we will endeavor to support our overseas customers in the event of a product fault or defect, we can only supply spare parts and do not have the facility to collect items for repair from overseas.
1. Any returns items which are deemed as not defective and not our error, retuned under distance buying regulations, will be subject to the customer paying the return cost for postage & packing.
2. Deposits are non-refundable.
3. Cancelled special orders may be subject to a 40% re-stocking charge.
We will ship your order as soon as possible after receipt of payment but please allow up to 10 working days for delivery. Your order will be processed within 24 hours and in the unlikely event that we are unable to deliver within 10 working days you will be contacted by one of the customer support team with details of the expected delivery date. If at this point you are unhappy with an alternative date you may cancel the order and any payment received will be fully refunded.
Delivery of small items is by Royal Mail first class. Larger items are delivered by courier. If you are unavailable when the courier attempts to deliver your goods, a second attempt will be made (usually the following day), they may leave you a card with details on how to rearrange delivery. If the second attempt fails and the items are returned to us you may be charged an administration fee of £10 plus any additional carriage costs.